Protecting Your Bidroom Account
Your Bidroom account contains sensitive information including project details, financial data, and personal information. Maintaining strong security practices protects you from unauthorized access and potential fraud. This guide covers password management, recognizing suspicious activity, and steps to take if you suspect your account has been compromised.
Password Best Practices
- Use a password at least 12 characters long with a mix of uppercase letters, lowercase letters, numbers, and special characters.
- Never reuse passwords from other websites or services for your Bidroom account.
- Consider using a password manager like 1Password, Bitwarden, or LastPass to generate and store strong unique passwords.
- Change your password immediately if you suspect it may have been exposed in a data breach on another service.
Resetting Your Password
- Tap "Forgot Password" on the login screen.
- Enter the email address associated with your Bidroom account.
- Check your email for a password reset link (check spam folder if not received within 5 minutes).
- Click the link and create a new strong password following the best practices above.
- Log in with your new password on all devices where you use Bidroom.
Recognizing Suspicious Activity
| Warning Sign | What to Do |
|---|---|
| Login from unknown location or device | Change password immediately and review recent account activity |
| Bids or messages you did not send | Contact support immediately to lock your account |
| Payment method changes you did not make | Contact support and your bank or card issuer immediately |
| Email asking for your password or login details | Never share credentials — Bidroom will never ask for your password via email |
| Unexpected notification of a password change | If you did not initiate this, contact support immediately to regain access |
Two-Factor Authentication
We strongly recommend enabling two-factor authentication (2FA) for your account. When enabled, logging in requires both your password and a verification code sent to your phone. Enable 2FA in Settings > Security > Two-Factor Authentication. This dramatically reduces the risk of unauthorized access even if your password is compromised.
If Your Account Is Compromised
Contact Bidroom support immediately through the Help Center or email security@bidroom.io. We will temporarily lock your account, reset your credentials, review recent activity for unauthorized transactions, and help you regain secure access. If financial information was exposed, contact your bank or card issuer to monitor for fraudulent charges.